Resource library
Find the exact training materials you’re looking for
Our full library of training resources is available — including toolkits, presentations, fliers, brochures, and other useful assets to help you master the skills and strategies to best serve our members.
Training resources
- Long-term care provider HCBS CAHPS training
- 2022 FHK and Medicaid Appointment Availability Training
- 2024 Medicare Model of Care Training
- A, N, E, and Human Trafficking Provider Training
- Assessing housing insecurities and homelessness among the Medicaid population
- Caring for Diverse Populations Toolkit
- Consumer Assessment of Healthcare Providers and Systems® (CAHPS) 101
- Cultural Competency Training
- Early Intervention Services Provider Training 2021
- EMR Data Feed Provider Training
- Florida Housing Waiver Program
- Florida Housing Waiver Program Training
- Housing Waiver Program referral system
- Learn more about Provider Pathways
- Medicaid and Florida Healthy Kids Fraud, Waste and Abuse Training
- Medical Foster Care Provider Training
- Neonatal Abstinence Syndrome/Neonatal Opioid Withdrawal Syndrome Prevention Tool
Additional training resources
Manuals and guides
Provider manuals
Guides
- Appointment availability and after-hours access requirements
- Doula Reference Guide
- Early Intervention Services Quick Reference Guide
- Florida Healthy Kids Quick Reference Guide
- Hospital Discharge Planning Resource Guide
- How to Streamline the Pharmacy Prior Authorization Process for Effective Discharge Planning
- Interactive Care Reviewer (ICR) FAQ
- LTC Covered DME and Medical Supplies
- LTC List of Covered DME Codes
- LTC Quick Reference Guide
- LTC Quick Reference Guide - Spanish
- LTC Quick Reference Guide Infectious Disease
- LTC Reference Guide for Nursing Facilities
- Medicaid Covered DME and Medical Supplies
- Medicaid List of Covered DME Codes
- Medicaid PCMS Population Health Guide
- Medicaid Quick Reference Guide
- Medicaid Redetermination Quick Reference Guide
- Medical Foster Care Guidelines
- Medicare Advantage - Medicare Risk Adjustment Provider Documentation and Coding Guide
- Medicare Quick Reference Guide
- Medication Adherence with Mail Order Pharmacy Guide
- Simply LTC Quick Reference Guides
- Simply Medicaid Resource Guide
- Steps for Increasing HPV Vaccination in Practice
Fliers, forms and quick reference materials
- 2022 Simply LTC Florida Medicaid Value-Added Benefits
- 2022 Simply MMA Florida Medicaid Value-Added Benefits
- Access and availability -Know the difference!
- Benefits of Patient Centered Medical Homes
- Chronic Condition Coding
- Engaged leadership: the key to a successful PCMH
- Expanded Benefits
- Florida Housing Support and Services Flier
- Florida Housing Waiver Referral Form
- Hep A Public Health Emergency
- Just the Facts: HPV Vaccine
- Patient-Centered Medical Home (PCMH) Flier
- Provider Chat on Availity Payer Space Flyer
- Talking to Parents about HPV Vaccine